– Customer satisfaction is our primary objective.
– The customer sets the standard for quality.
– Quality involves compliance with all required product characteristics and the flawless delivery of the promised services.
– Our quality objective is ‘100% correct’.
– Adhering to the specified quality standards is cost-effective.
– Quality must be planned and defined.
– Preventing errors takes precedence over detecting them.
– The causes of errors must be eliminated.
– Every employee is responsible for the quality of their work.
– Cooperation amongst all employees forms the basis for quality.
– Maintaining quality is an ongoing process.
QUALITY starts in the mind and leads to success.